Terms & Conditions

Effective Date: 23/08/2024

Welcome to Star Collection Head SPA. These Terms and Conditions govern your use of our services and website. By accessing our website or utilizing our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Services

Star Collection Head SPA offers a range of wellness and beauty services, including but not limited to scalp treatments, body contouring, lash extensions, and various massage therapies. All services are provided by trained and licensed professionals.

  • Appointments: Appointments can be booked online, by phone, or in person. Please arrive on time for your appointment to ensure you receive the full duration of your service.
  • Service Changes: We reserve the right to modify or discontinue any service without prior notice.

2. Payment

  • Pricing: All prices for services and products are listed on our website and are subject to change without notice. Prices are inclusive of VAT unless otherwise stated.
  • Payment Methods: We accept various payment methods, including credit/debit cards and cash. Payment is required at the time of service.

3. Cancellations and No-Shows

  • Cancellations: We require at least 24 hours’ notice for any cancellations or rescheduling. Cancellations made less than 24 hours in advance may incur a cancellation fee.
  • No-Shows: If you do not show up for your scheduled appointment without prior notice, you may be charged the full service amount.

4. Gift Cards

  • Usage: Gift cards are redeemable for services or products at Star Collection Head SPA and are non-transferable and non-refundable.
  • Expiration: Gift cards are valid for 12 months from the date of purchase unless otherwise stated.

5. Health and Safety

  • Client Responsibility: You are responsible for informing our staff of any health conditions, allergies, or injuries that may affect your treatment.
  • COVID-19 Precautions: We follow all recommended health guidelines to ensure a safe environment for our clients and staff.

6. Personal Information

  • Data Collection: We collect personal information to provide our services effectively. This information is used in accordance with our Privacy Policy.
  • Confidentiality: All personal information is kept confidential and will not be shared with third parties without your consent unless required by law.

7. Limitation of Liability

Star Collection Head SPA will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our liability is limited to the amount paid for the service or product in question.

8. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Star Collection Head SPA and is protected by copyright laws. Unauthorized use of our content is strictly prohibited.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and the updated terms will take effect immediately upon posting.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our services will be subject to the jurisdiction of the courts located in the UK.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Address: 15 Carlton Place, SO15 2DY, Southampton
  • Email: starcollectionheadspa@gmail.com
  • Phone: +44 7423 378311

Thank you for choosing Star Collection Head SPA. We look forward to serving you.